Mental Illness Education ACT (MIEACT) needed support for their existing Drupal website and CiviCRM installation.
Agileware provide support to:
- make configuration changes to the Drupal website or CiviCRM as needed
- provide advice and instruction on how to create or edit content
- create custom CiviCRM reports based on existing report templates
- update core software
- trouble-shoot problems as they arise
Our service agreement with MIEACT means that if they need help, all they have to do is phone us or create an issue in the Agileware Projects & Support system. Agileware developers will respond within 8 business hours.
When issues come up that could be solved with a quick configuration change or some help with content management, we are able to solve the problem without the need for a quote process, or testing the change on a development server before installing it on the production website. For issues that need development work and customer review before installation, we are able to provide advice or a quote quickly because we are already familiar with their systems.